Episode 58: Renee Diaz of The Queen's Cups
Today I'm speaking with Renee Diaz, baker, owner and fearless leader at The Queen's Cups in Worcester, Ma. I found Renee on Instagram and, with my mouth watering, quickly emailed her to see if she wanted to chat for the pod. She agreed and I'm so excited to share our conversation with you today.
Renee started her shop with little knowledge of business ownership or commercial baking. After college, she taught herself how to bake and developed her business with the help and support of her mom and dad. Her business also grew fast, maybe too fast in terms of its effect on Renee and her personal relationships. We talk about how Renee found herself completely burnt out and at odds with the people that had supported her from the very beginning. She explains and acknowledges a period in her life when she was "very selfish" and why working through this took her business to the next level.
Renee's ability to lead truly blew me away. She's built a team of nearly 30 people and manages bakers to counter people to kitchen managers. Renee offers a lot of advice (mostly because I keep asking her question after management question) and shares the one mindset shift we all need to make to truly lead our teams (god, I needed to hear this one).
We also talk about what to do with a bad Yelp review, the best ways to communicate with a crabby staff member and why you don't have to be everything for everyone. Renee didn't just inspire me with this chat, she taught me things too. You'll love this one. Enjoy.
Find more from Renee:
Visit in person at 56 Water St. Worcester, MA 01604
The Queen's Cups